Last updated: 09 June 2026
These Terms and Conditions ("Terms") govern your use of the ComplySync platform, operated by ComplySync ("we", "us", "our"). By accessing or using ComplySync, you agree to be bound by these Terms.
ComplySync is a cloud-based subcontractor compliance document management platform designed for UK construction companies. The service enables principal contractors to track, manage and verify compliance documentation submitted by subcontractors and workers.
To use ComplySync you must register for an account and provide accurate, current and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Access to ComplySync is provided on a subscription basis. Pricing is set out on our website and may be updated from time to time with 30 days' notice. Subscriptions are billed monthly or annually as agreed. Refunds are not provided for partial months.
You agree to use ComplySync lawfully and in accordance with these Terms. You are responsible for ensuring that all data you upload is accurate and that you have the right to process it. You must not use the service to store illegal content or in any way that breaches Data Protection Laws.
Our Data Processing Addendum forms part of these Terms and applies to all processing of personal data carried out by ComplySync on your behalf.
All intellectual property rights in the ComplySync platform, including software, design, branding and documentation, are owned by ComplySync. You are granted a limited, non-exclusive, non-transferable licence to use the platform for the duration of your subscription.
You retain ownership of all data you upload to ComplySync. We do not access, sell or share your data except as necessary to provide the service or as required by law.
We aim to provide 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance where possible. Support is available via email at info@complysync.co.uk.
ComplySync uses automated email and SMS notifications to alert you of expiring or expired subcontractor documents. Whilst we make every reasonable effort to ensure reliable delivery, we cannot guarantee that all notifications will be received. Delivery failures may occur due to system outages, spam filters, incorrect contact details, mobile network carrier issues, or other factors outside our control. ComplySync accepts no liability whatsoever for any fines, penalties, enforcement actions, improvement notices, prohibition notices, or regulatory or legal consequences of any kind arising from missed, delayed, or undelivered notifications. It is your responsibility to independently monitor document expiry dates and maintain compliance with all applicable laws and site requirements.
ComplySync is a document-tracking and compliance management tool only. We do not independently verify, authenticate, or validate any documents, certificates, or records uploaded by you or your subcontractors. We make no representation as to the genuineness, currency, or accuracy of any document stored on the platform. You remain solely and exclusively responsible for ensuring that your workers and subcontractors hold valid, appropriate, and up-to-date qualifications, certifications, insurance, and other documentation required by applicable law, regulation, or contractual obligation. ComplySync accepts no liability for any accidents, incidents, injuries, deaths, enforcement actions, prosecutions, fines, civil claims, or regulatory sanctions arising from the actions, omissions, qualifications, conduct, or documentation of your workers or subcontractors, whether or not those documents were tracked within the ComplySync platform. Any attempt to bring a claim against ComplySync arising from the acts or omissions of your workers or subcontractors shall be resisted to the fullest extent permitted by law.
ComplySync is a document management and tracking tool. It does not provide legal, safety or compliance advice. While we take every care to ensure the platform functions correctly, ComplySync is not liable for any loss arising from reliance on the platform's output, including but not limited to compliance scores, expiry alerts or generated reports. To the fullest extent permitted by law, our total aggregate liability to you shall not exceed the total fees paid by you in the three months preceding the claim. Compliance decisions remain the responsibility of the user.
Either party may terminate the subscription with 30 days' written notice. Upon termination, you may request an export of your data within 30 days, after which your data will be permanently deleted.
We may update these Terms from time to time. Material changes will be communicated via email or in-app notification. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
ComplySync
Email: info@complysync.co.uk
Phone: 07700 900123
Website: complysync.co.uk